MOIRA X MEL is not responsible for any lost, damaged or stolen packages.
For pieces that are made to order, please allow at maximum 4 weeks of processing time for shipment. I cannot accept returns on earrings due to hygiene reasons.
I can fix broken items free of charge, up to 6 months after purchase. Please note I do not cover shipping fees on fix ups requests. If your fix up requires an entirely new part, I may ask for a fee.
In the unlikely event that the product arrives damaged, please email me within 14 days of delivery and a refund will be issued after it is shipped back to me.
International orders may incur additional customs or import duty charges, depending on the destination country. Please note that I do not cover these costs. Unfortunately as these costs are beyond our control and vary between countries. If you would like to find out how much these charges will be, I recommend contacting your local customs office.
If you have questions, please e-mail me; firstname.lastname@example.org