Shipping & Returns

FULFILLMENT

• Moira x Mel orders are processed within 3-5 business days after the order date.

• Once your order is shipped, you will receive a shipping confirmation with tracking number via email.

• Made-To-Order items take up to a week to three weeks to produce and ship excluding holidays.

 

SHIPPING

• Once an order is processed, delivery typically takes 5-16 business days, depending on the shipping address location.

•  We ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties, and taxes are collected directly at checkout so that your package is not stopped and is not held by customs and there are no surprises upon arrival.

• Rates for international shipping vary by country and are calculated at checkout.

LOST/STOLEN PACKAGES

Lost/Stolen Packages

• Moira x Mel is not responsible for lost and/or stolen packages. If your package has been lost and/or stolen, please contact the shipping courier immediately and provide them with your tracking number.

• Moira x Mel reserves the right to cancel orders, in which case a full refund will be issued.

 

RETURNS & EXCHANGES

• Returns are not accepted since most of the products are made-to-order.

• For exchanges, orders can be returned within 7 days of the delivery date.

• We do not provide shipping labels for international exchanges. 

• For international customers who want to exchange an item(s): You must cover your return shipping costs and are responsible for shipping the package from your local post office.

• Item(s) must be returned in the exact condition they were received. 

• Initial shipping fees are non-refundable.

• The item(s) must be returned to Moira x Mel first before your exchange can be issued.

• E-mail info@moiraxmel.com with your order number, the item(s) you will be exchanging, and the reason for your return. We will direct you to further instructions regarding your international exchange.

 

REPAIRS AND RESIZING

The cost of repairs varies from case to case. Repairs and resizing may take up to three weeks.

Please include your contact information, order number, date of purchase, and photo of the item when emailing about a repair. I reserve the right to deny unreasonable repair requests.